PATIENT SUPPORT

Our services are integrated throughout the patient journey on therapy. 

HEALTH CARE
PRACTITIONER PROGRAMS

We offer billing and coding support, appeals management and other tools, many of which can be integrated into a customized portal or directly into the EHR. We recognize the patient experience often begins
at the HCP office.
 

REIMBURSEMENT
SERVICES

We utilize the most advanced technology solutions to help patients and prescribers understand the patient’s insurance coverage and any available assistance programs. We help patients get on therapy quickly. 
COPAY
SOLUTIONS
Our system seamlessly integrates with all the leading copay solutions to help patients easily access client-sponsored copay programs. In short, a large copay shouldn’t be a reason to avoid needed therapy.  
FAQ SUPPORT &
AWARENESS CENTER
Many of the products we support are complex, and our team is trained to act as an extension of our clients, providing relevant information to all stakeholders, whether by phone, email, text, online
or video conference.
 
CARE
COORDINATION
Many therapies have inherent care challenges, such as irregular pre-therapy procedures. Our patient care coordinators help resolve these obstacles to enhance the patient experience as they initiate therapy. 
CLINICAL
EDUCATION
Whether it is patient-focused education or product administration training, our clinical services team helps patients understand their total therapeutic picture, leveraging therapeutic specific background
to help patients.
 
CARE
PARTNER TOOLS
A patient’s journey on therapy often requires a strong care network of siblings, friends and other loved ones. We provide services that help this group be an even bigger support structure in the patient’s
journey on therapy.
 
ADHERENCE
SOLUTIONS

We offer a suite of therapy management services, such as refill coordination, side effect management tools and other preventive measures to help the
patient stay on therapy.
 

RISK STRATIFIED
INTERVENTIONS
Amplifying our adherence solutions, we utilize risk stratified algorithms and a highly flexible technology architecture to identify potential therapy gaps and implement the right intervention techniques
for the patient. 
 
Our patient support programs help your patients achieve a better experience on therapy.
Are your patients ready for a differentiated experience?