Our patient support services operate behind the scenes to make the patient-facing journey simple and reassuring.
Innovative drug manufacturers rely on us to deliver the proactive, point-of-care services and insights necessary for successful therapy programs.
INCREASE
Awareness
Deliver clear messages to the right people at the right time.
- Support program branding and development, including program enrollment and referral forms and patient and prescriber websites
- Deliver Disease State Awareness education, prior to FDA approval and launch
- Give program teams everything they need to know about the drug and the disease it treats
- Offer clear messages at the time of prescribing
- Equip physicians with the information they need about dosage, affordability programs, and more
Improve
Access
Overcome barriers to therapy to get patients medications quickly.
- Accelerate prior authorizations electronically
- Verify benefits quickly
- Dispense medications to patients quickly while we sort-out insurance, cost, and other issues behind the scenes
- Automate appeals and letters of medical necessity
- Enroll patients easily
Improve
Affordability
Make specialty medications affordable for patients.
- Lower out-of-pocket costs
- Help patients navigate insurance
- Give physicians tools to easily facilitate medical necessity
- Provide transportation and lodging assistance
- Run Patient Assistance Programs
- Deliver voucher, bridge, and other programs
Improve
Adherence
Help patients to use their therapies correctly and remain on them.
- Provide nursing services and in-home training and education so patients fully understand and feel comfortable with their therapy
- Deliver clinical education via phone, Zoom calls, and digital tools
- Give patients clear instructions for taking their therapy
- Deliver reminders for refills and cost savings
- Proactively reach out to patients via text, email, or phone to intervene when necessary
- Run automated marketing campaigns
Robust
Analytics
Generate insights easily.
- Identify and predict barriers to therapy
- Use data to deliver better services
- Get real-time views of patient status
- Create detailed reports on program metrics
