PharmaCord’s CAPS (Centralized Access Patient Service) Center is the nexus for service elements supporting the movement of patients along their journey to therapy. These integrated services are utilized predominately by patients and physicians, but also accessed by pharmacies, hospitals and our biopharma clients.
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Reimbursement & Financial Support
Once the patient fully understands their financial obligations, the next step is to coordinate the initiation of therapy. Solutions are tailored to the unique aspects of each product and patient population. From which pharmacy to acquire the prescription to injection training, our Patient Care Coordinators take this burden off the patient’s shoulders. We manage the specialty pharmacy network for each product, deliver appropriate product training in order to ensure a smooth and rapid initiation of therapy.
Our clinical service teams are comprised of patient care specialists, nurses and pharmacists. This team interacts with patients to deliver education and training for product administration, questions pertaining to the therapy they are on and understanding the total therapeutic picture. Services provided are in conjunction with other care providers such as the patient’s physician and dispensing pharmacy. The focus of this team is to make certain the patient fully understands both how to take their medication and the impact the product will have on their disease state.
Programs are designed to drive brand loyalty. We provide patients therapy management tools which can include interactions to confirm they are taking their medication in the prescribed manner, refill coordination and side effect management.
In addition to providing clinical education and
The CAPS Center pharmacy supports patients through the distribution of product for quick start programs, offers interim care support in the event a patient’s insurance changes and provides prescription fulfillment for therapy interruption coverage programs. The pharmacy services can also provide support to biopharma manufacturers that need inventory control for their products.